Website Terms & Conditions
Welcome to the Tiger Balm Singapore website (“Website”). Please read these terms and conditions carefully before using this Website.
This Website is offered to you by Haw Par Healthcare Limited (“HPH”) on the condition that you accept the terms, conditions, and notices hereunder (“Terms”) without modification. Your use of this Website constitutes your agreement to all such terms, conditions and notices. This site is intended only for access from Singapore or other countries where there are no country specific websites for HPH products, and where access to such sites and/or the contents of the site are not prohibited by law.
Your use of particular services or areas of the Website may also be subject to additional terms outlined elsewhere on the Website (the "Additional Terms"). You agree to be bound by these Additional Terms, and in the event that any of the Terms conflict with the Additional Terms, then the Additional Terms shall control to the extent of such conflict.
HPH reserves the right to change the Terms under which the Website are offered. You are responsible for regularly reviewing these Terms to ensure your continuing compliance with these Terms.
No Health Advice Claims Provided
HPH offers this Website as a service and does not make any health advice claims with this content, which is provided for educational purposes only. You agree that none of the statements contained in this Website constitute health claims or medical advice, and that you should always therefore seek advice from a health care professional. This information is not intended to replace the advice and care of physicians and health care providers.
HPH grants you a limited licence to access and make personal use of this Website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of HPH. This licence does not include any resale or commercial use of this Website or its contents.
The following activities are also specifically prohibited:
any collection and use of any product information, listings, descriptions, prices or any other materials made available on the Website;
any derivative use of this Website or its contents;
any downloading or copying of account information; or
any use of data mining, robots, or similar data gathering and extraction tools.
No part of this Website may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trade mark (including without limitation “TIGER BALM” and derivatives), logo, or other proprietary information (including images, text, page layout, or form) of HPH and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising HPH's or its affiliates' names or trade marks (including without limitation “TIGER BALM” and derivatives) without the express written consent of HPH. Any unauthorised use terminates the permission or license granted by HPH.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the main Welcome page of HPH as long as the link does not portray HPH, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any HPH logo or other proprietary graphic or trade mark as part of the link without our express written consent.
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
If you post or upload content, you will ensure the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam".
Harassment in any manner or form on the Website, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including a HPH employee, host, or representative or other members or visitors on the Website is prohibited. You must not upload to, distribute, or otherwise publish through the Website any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or which may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law. You may not upload commercial content on the Website or use the Website to solicit others to join or become members of any other commercial online service or other organization.
The entire content included in this Website, including but not limited to text, design, graphics, interfaces, or code and the selection and arrangements thereof is copyrighted and is the property of HPH or its licensors.
All trade marks, service marks, and trade names (including without limitation “TIGER BALM” and derivatives) are trade marks or registered trade marks of and are proprietary to HPH, or other respective owners that have granted HPH the right and license to use such trade marks.
All of the aforesaid rights are retained by HPH and its licensors.
Users of this Website may be permitted to post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, but we reserve the right (but not the obligation) to remove or edit any content.
If you do post content or submit material, you represent and warrant that:
a) you own or otherwise control all of the rights to the content or material that you post;
b) the content and material is accurate;
c) use of the content and material you supply does not breach any applicable laws and will not cause injury to any person or entity (including that the content or material is not defamatory).
You further grant HPH and its affiliates a worldwide, perpetual, irrevocable, non-exclusive, royalty-free and fully sublicensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content and material throughout the world in any media (whether now known or in the future invented); and the right to use the name that you submit in connection with such content.
You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.
You agree to perform all further acts necessary to perfect any of the above rights granted by you to HPH, including the execution of deeds and documents, at the request of HPH.
HPH does not and cannot review all communications and materials posted to or created by users accessing the Website and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user generated content on the Website, HPH is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the Website.
Any material, information or other communication you transmit, upload or post to this Website will be considered non-confidential and non-proprietary. HPH will have no obligations with respect thereto. HPH and its designees will be free to copy, disclose, distribute, incorporate and otherwise use the Communications and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes.
HPH reserves all rights to deny or restrict access to this Website to any particular person, or to block access from a particular Internet address to this Website, at any time, without ascribing any reasons whatsoever.
Notices and Procedures for Making Claims of Copyright Infringement
HPH respects the intellectual property of others, and we ask our users and visitors to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide written notice to HPH with full details as prescribed in PART IXA to the Singapore Copyright Act, Cap 63, to be submitted to HPH’s designated representative, as follows:
Brand Manager, Haw Par Healthcare Ltd @ 401 Commonwealth Drive, #03-03 Haw Par Technocentre, Singapore 149598. Tel: (65) 6337 9102 Fax: (65) 6262 3436 Email: [email protected]
Upon receipt of a compliant notice of infringement, HPH may take further steps in depending on the nature of the alleged infringement described in the notice, which may include the matters described in the Singapore Copyright Act as applicable to network service providers.
IMPORTANT NOTE: THE PRECEDING INFORMATION IS PROVIDED EXCLUSIVELY FOR NOTIFYING HAW PAR HEALTHCARE THAT YOUR COPYRIGHTED MATERIAL MAY HAVE BEEN INFRINGED. ALL OTHER INQUIRIES, SUCH AS PRODUCT OR SERVICE RELATED QUESTIONS AND REQUESTS, OR QUESTIONS ON PRIVACY, WILL NOT RECEIVE A RESPONSE THROUGH THIS PROCESS.
In the event a HPH product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, HPH shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. HPH shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, HPH shall issue a credit to your credit card account in the amount of the incorrect price.
This Website may contain hyperlinks to web sites which are not maintained by HPH. Hyperlinks to other web sites are provided as a convenience. Use of the hyperlinks and access to such web sites are entirely at your own risk. HPH is not responsible for the contents of those web sites and shall not be liable for any damages or loss arising from access to those web sites. These hyperlinks do not and should not be taken as implying an endorsement or approval of any kind of the content or reliability of those web sites or the activities of the people, organizations and/or businesses responsible for those web sites.
HPH reserves the right to disable any links or frames from this Website, and disclaims any responsibility for the content available on any other site reached by links to or from this Website.
THIS WEBSITE AND THE MATERIALS, INFORMATION, SERVICES, AND PRODUCTS IN THIS WEBSITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW: (A) HAW PAR HEALTHCARE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUSES OR OTHER MALICIOUS CODE, AND WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE; (B) ALL IMPLIED WARRANTIES ON THE PART OF HAW PAR HEALTHCARE ARE EXPRESSLY DISCLAIMED; (C) HAW PAR HEALTHCARE DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. (D) HAW PAR HEALTHCARE DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS WEBSITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, COMPLETENESS, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE.
HPH makes no representation that materials in the Website are appropriate or available for use in locations other than Singapore, and access to them from territories where their content is illegal is prohibited. Those who choose to access this Website from locations outside Singapore do so on their own initiative and are responsible for compliance with applicable local laws.
Limitation of Liability
TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, IN NO EVENT SHALL HAW PAR HEALTHCARE BE LIABLE FOR ANY LOSS OF PROFITS, GOODWILL, ANTICIPATED SAVINGS, DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF HAW PAR HEALTHCARE HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS WEBSITE.
YOU ALSO AGREE THAT HAW PAR HEALTHCARE SHALL ALSO NOT BE LIABLE FOR ANY CLAIM, DAMAGE OR LOSS OF ANY KIND OF ANY NATURE WHATSOEVER CAUSED AS A RESULT (DIRECT OR INDIRECT) OF OR OTHERWISE IN CONNECTION WITH THE USE OF THE WEBSITE, INCLUDING BUT NOT LIMITED TO ANY CLAIM, DAMAGE OR LOSS SUFFERED AS A RESULT OF OR IN CONNECTION WITH ANY RELIANCE ON ANY CONTENT CONTAINED IN OR AVAILABLE FROM THE WEBSITE.
You agree to indemnify, defend, and hold harmless HPH, its officers, directors, employees, agents, licensors and suppliers (collectively the "Provider") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions, any breach of your representations or warranties, or any activity related to your conduct (including negligent or wrongful conduct), or any content or materials provided by you.
These Terms and your use of this Website shall be governed in all respects by the laws of Singapore. The U.N. Convention on contracts for the International Sale of Goods shall not apply. You irrevocably submit to the exclusive jurisdiction of the Singapore courts.
Data Protection Policy
Your privacy is important to us. The purpose of this document (“Data Protection Policy”) is to inform you of how (“Haw Par Healthcare Ltd”) manages the personal data we hold. Please take a moment to read this Data Protection Policy so that you know and understand the purposes for which we collect, use and disclose your personal data.
By accessing and using the Haw Par Healthcare Ltd website, interacting with us, submitting information to us, or signing up for any products or services offered by us, you agree and consent to [insert company] as well as its agents (collectively referred to herein as "Haw Par Healthcare Ltd", "us", "we" or "our") collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to the Haw Par Healthcare Ltd' authorised service providers and relevant third parties in the manner set forth in this Data Protection Policy.
This Data Protection Policy supplements but does not supersede nor replace any other consents you may have previously provided to Haw Par Healthcare Ltd nor does it affect any rights we may have at law in connection with the collection, use or disclosure of your Personal Data.
Haw Par Healthcare Ltd may from time to time update this Data Protection Policy to ensure that this Data Protection Policy is consistent with our future developments, industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of the Data Protection Policy as updated from time to time on our website.
1. Your Personal Data
1.1 In this Data Protection Policy, “Personal Data” refers to any data or information about you from which you can be identified either (a) from that data; or (b) from that data and other information to which we have or are likely to have access. Examples of such Personal Data you may provide to us include (depending on the nature of your interaction with us):
(a) your name, NRIC, passport or other identification number, telephone number(s), mailing address, email address and any other information relating to you which you have entered on the Website, provided us in any forms you may have submitted to us, or in other forms of interaction with you (including e-mail);
(b) your payment related information, such as your bank account or credit card information, and
(c) information about your usage of and interaction with our website and/or services including computer and connection information, device capability, bandwidth, statistics on page views, and traffic to and from our website.
2. Collection of Personal Data
2.1 Generally, we collect Personal Data in the following ways:
(a) when you interact with our customer service officers;
(b) when you use some of our services, e.g. websites;
(c) when you establish any online accounts with us;
(d) when you request that we contact you;
(e) when you are contacted by, and respond to, our marketing representatives and agents;
(f) when you respond to our request for additional Personal Data
(g) when you ask to be included in an email or other mailing list;
(h) when you respond to our promotions and other initiatives;
(i) via closed-circuit television surveillance when you visit our premises
(j) when we receive references from business partners and third parties, for example, where you have been referred by them;
(k) when you submit your Personal Data to us for any other reason;
2.2 When you browse our website, you generally do so anonymously but please see the section below on cookies. We do not at our website automatically collect Personal Data, including your email address unless you provide such information or login with your account credentials.
3. Purposes for the Collection, Use and Disclosure of Your Personal Data
3.1Generally, Haw Par Healthcare Ltd collects, uses and discloses your Personal Data for the following purposes:
(a) responding to your queries and requests;
(b) managing the infrastructure and business operations of the Companies and complying with internal policies and procedures;
(c) facilitating business asset transactions (which may extend to any merger, acquisition or asset sale) involving any of the Companies;
(d) matching any Personal Data held which relates to you for any of the purposes listed herein;
(e) resolving complaints and handling requests and enquiries; and
(f) preventing, detecting and investigating crime, and
(g) compliance with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities.
3.2 In addition, Haw Par Healthcare Ltd collects, uses and discloses your Personal Data for the following purposes depending on the nature of our relationship:
3.3 If you are a tenant or a visitor to our premises, Haw Par Healthcare Ltd collects, uses and discloses your Personal Data for the following purposes:
(a) monitoring and enhancing the security of the premises;
(b) contacting you in the event of emergencies and in other situations, where necessary; and
(c) managing, maintaining and administering the car park system; and
(d) any other purposes relating to the aforesaid.
3.4 You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in delays in the processing of your application, or our inability to process your application.
3.5 In addition, where permitted under the Act, Haw Par Healthcare Ltd may also collect, use and disclose your Personal Data for the following purposes:
(a) providing services, products and benefits to you, including promotions, loyalty and reward programmes;
(b) matching Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision or offering of products and services, whether by Haw Par Healthcare Ltd or other third parties;
(c) administering contests and competitions, and personalising your experience;
(d) sending you details of products, services, special offers and rewards, either to our customers generally, or which may be of interest to you; and
(e) conducting market research, understanding and determining customer location, preferences and demographics for us to review, develop and improve our products, services and also develop special offers and marketing programmes.
3.6 If you have provided your Singapore telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your Singapore telephone number(s), then from time to time, Haw Par Healthcare Ltd may contact you using such Singapore telephone number(s) (including via voice calls, sms, fax or other means) with information about our products and services (including discounts and special offers).
3.7 In relation to particular products or services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, then we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.
4. Disclosure of Personal Data
4.1 Personal Data will be protected and kept confidential but, subjective to the provisions of any applicable law, may be provided, for the purposes listed above (where applicable), to the following third parties:
(a) Haw Par Healthcare Ltd Affiliates;
(b) agents, contractors or third party service providers who provide operational services to Haw Par Healthcare Ltd, such as telecommunications, information technology, payment, payroll, processing, training, market research, storage, archival or other services to Haw Par Healthcare Ltd;
(c) any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale) involving any of the Companies;
(d) banks, credit card companies and their respective service providers;
(e) our professional advisers such as our auditors and lawyers; and
(f) relevant government regulators or authority or law enforcement agency to comply with any laws or rules and regulations imposed by any governmental authority.
5.1 When you interact with us on our websites, we may collect or analyse anonymised information from which individuals cannot be identified (“Aggregate Information”), such as number of users and their frequency of use, the number of page views (or page impressions) that occur on the website and common entry and exit points into website.
5.2 Haw Par Healthcare Ltd uses "cookies", where a small data file is sent to your browser to store and track Aggregate Information about you when you enter our websites. The cookie is used to track information such as the number of users and their frequency of use, profiles of users and their preferred sites.
5.3 The Aggregate Information collected is used to assist Haw Par Healthcare Ltd in analysing the usage of the website and improving the website.
5.4 Should you wish to disable the cookies associated with these technologies, you may do so by changing the setting on your browser. However, you may not be able to enter certain part(s) of our website.
6. Data Security
6.1 Haw Par Healthcare Ltd will take reasonable measures to protect Personal Data in our possession or our control by making reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. However, we cannot completely guarantee the security of any Personal Data we may have collected from or about you, or that for example no harmful code will enter our website (for example viruses, bugs, trojan horses, spyware or adware). You should be aware of the risks associated with using websites.
6.2 While we strive to protect your Personal Data, we cannot ensure the security of the information you transmit to us via our website, and we urge you to take every precaution to protect your Personal Data when you are on the Internet. We recommend that you change your passwords often, use a combination of letters and numbers, and ensure that you use a secure browser.
6.3 You agree to protect against unauthorized access to your password and to your computer, and to sign off when you are no longer accessing the Website. We are not liable for any damages resulting from any security breaches, on unauthorized and/or fraudulent use of your username and password.
7.1 Contacting Us – Withdrawal, Access and Correction of your Personal Data
7.1 If you:
(a) have any questions or feedback relating to your Personal Data or our Data Protection Policy;
(b) would like to withdraw your consent to any use of your Personal Data as set out in this Data Protection Policy; or
(c) would like to obtain access and make corrections to your Personal Data records,
please contact Haw Par Healthcare Ltd’s designated Data Protection Officer as follows:
Name: Yap Yee Sah
Email: [email protected]
7.2 Please note that if you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, Haw Par Healthcare Ltd may not be in a position to continue to provide its products or services to you, administer any contractual relationship in place, may also result in the termination of any agreements with Haw Par Healthcare Ltd, and your being in breach of your contractual obligations or undertakings, and Haw Par Healthcare Ltd’s legal rights and remedies in such event are expressly reserved.
8. Governing Law
8.1 This Data Protection Policy and your use of this Website shall be governed in all respects by the laws of Singapore.