Website Terms & Conditions

Welcome to the Tiger Balm Singapore website (“Website”). Please read these terms and conditions carefully before using this Website.

This Website is offered to you by Haw Par Healthcare Limited (“HPH”) on the condition that you accept the terms, conditions, and notices hereunder (“Terms”) without modification. Your use of this Website constitutes your agreement to all such terms, conditions and notices. This site is intended only for access from Singapore or other countries where there are no country specific websites for HPH products, and where access to such sites and/or the contents of the site are not prohibited by law.

Your use of particular services or areas of the Website may also be subject to additional terms outlined elsewhere on the Website (the "Additional Terms"). You agree to be bound by these Additional Terms, and in the event that any of the Terms conflict with the Additional Terms, then the Additional Terms shall control to the extent of such conflict.

HPH reserves the right to change the Terms under which the Website are offered. You are responsible for regularly reviewing these Terms to ensure your continuing compliance with these Terms.

No Health Advice Claims Provided

HPH offers this Website as a service and does not make any health advice claims with this content, which is provided for educational purposes only. You agree that none of the statements contained in this Website constitute health claims or medical advice, and that you should always therefore seek advice from a health care professional. This information is not intended to replace the advice and care of physicians and health care providers.

Permitted Use

HPH grants you a limited licence to access and make personal use of this Website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of HPH. This licence does not include any resale or commercial use of this Website or its contents.

The following activities are also specifically prohibited:

  • any collection and use of any product information, listings, descriptions, prices or any other materials made available on the Website;
  • any derivative use of this Website or its contents;
  • any downloading or copying of account information; or
  • any use of data mining, robots, or similar data gathering and extraction tools.

No part of this Website may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trade mark (including without limitation “TIGER BALM” and derivatives), logo, or other proprietary information (including images, text, page layout, or form) of HPH and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising HPH's or its affiliates' names or trade marks (including without limitation “TIGER BALM” and derivatives) without the express written consent of HPH. Any unauthorised use terminates the permission or license granted by HPH.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the main Welcome page of HPH as long as the link does not portray HPH, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any HPH logo or other proprietary graphic or trade mark as part of the link without our express written consent.

User Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

Certain portions of the website will allow you to forward material via email to addressees specified by you. By using this facility, you warrant and confirm that you have the consent of the recipient to send such emails. 

If you post or upload content, you will ensure the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam".

Harassment in any manner or form on the Website, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including a HPH employee, host, or representative or other members or visitors on the Website is prohibited. You must not upload to, distribute, or otherwise publish through the Website any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or which may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law. You may not upload commercial content on the Website or use the Website to solicit others to join or become members of any other commercial online service or other organization.

Intellectual Property

The entire content included in this Website, including but not limited to text, design, graphics, interfaces, or code and the selection and arrangements thereof is copyrighted and is the property of HPH or its licensors.

All trade marks, service marks, and trade names (including without limitation “TIGER BALM” and derivatives) are trade marks or registered trade marks of and are proprietary to HPH, or other respective owners that have granted HPH the right and license to use such trade marks.

All of the aforesaid rights are retained by HPH and its licensors.

User Participation

Users of this Website may be permitted to post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, but we reserve the right (but not the obligation) to remove or edit any content.

If you do post content or submit material, you represent and warrant that:

a) you own or otherwise control all of the rights to the content or material that you post;

b) the content and material is accurate;

c) use of the content and material you supply does not breach any applicable laws and will not cause injury to any person or entity (including that the content or material is not defamatory).

You further grant HPH and its affiliates a worldwide, perpetual, irrevocable, non-exclusive, royalty-free and fully sublicensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content and material throughout the world in any media (whether now known or in the future invented); and the right to use the name that you submit in connection with such content.

You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

You agree to perform all further acts necessary to perfect any of the above rights granted by you to HPH, including the execution of deeds and documents, at the request of HPH.

HPH does not and cannot review all communications and materials posted to or created by users accessing the Website and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user generated content on the Website, HPH is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the Website.

Any material, information or other communication you transmit, upload or post to this Website will be considered non-confidential and non-proprietary. HPH will have no obligations with respect thereto. HPH and its designees will be free to copy, disclose, distribute, incorporate and otherwise use the Communications and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes.

HPH reserves all rights to deny or restrict access to this Website to any particular person, or to block access from a particular Internet address to this Website, at any time, without ascribing any reasons whatsoever.

Notices and Procedures for Making Claims of Copyright Infringement

HPH respects the intellectual property of others, and we ask our users and visitors to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide written notice to HPH with full details as prescribed in PART IXA to the Singapore Copyright Act, Cap 63, to be submitted to HPH’s designated representative, as follows:

Brand Manager, Haw Par Healthcare Ltd @ 401 Commonwealth Drive, #03-03 Haw Par Technocentre, Singapore 149598. Tel: (65) 6337 9102  Fax: (65) 6262 3436  Email: tigerbalm@hph.hawpar.com

HPH will only process notices in the English language that comply with the Singapore Copyright Act, other applicable laws and these Terms of Use. Any notices that do not comply with the above will be rejected.

Upon receipt of a compliant notice of infringement, HPH may take further steps in depending on the nature of the alleged infringement described in the notice, which may include the matters described in the Singapore Copyright Act as applicable to network service providers.

IMPORTANT NOTE: THE PRECEDING INFORMATION IS PROVIDED EXCLUSIVELY FOR NOTIFYING HAW PAR HEALTHCARE THAT YOUR COPYRIGHTED MATERIAL MAY HAVE BEEN INFRINGED. ALL OTHER INQUIRIES, SUCH AS PRODUCT OR SERVICE RELATED QUESTIONS AND REQUESTS, OR QUESTIONS ON PRIVACY, WILL NOT RECEIVE A RESPONSE THROUGH THIS PROCESS.

Typographical Errors

In the event a HPH product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, HPH shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. HPH shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, HPH shall issue a credit to your credit card account in the amount of the incorrect price.

Third-Party Links

This Website may contain hyperlinks to web sites which are not maintained by HPH. Hyperlinks to other web sites are provided as a convenience. Use of the hyperlinks and access to such web sites are entirely at your own risk. HPH is not responsible for the contents of those web sites and shall not be liable for any damages or loss arising from access to those web sites. These hyperlinks do not and should not be taken as implying an endorsement or approval of any kind of the content or reliability of those web sites or the activities of the people, organizations and/or businesses responsible for those web sites.

HPH reserves the right to disable any links or frames from this Website, and disclaims any responsibility for the content available on any other site reached by links to or from this Website.

Disclaimer

THIS WEBSITE AND THE MATERIALS, INFORMATION, SERVICES, AND PRODUCTS IN THIS WEBSITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, PRODUCT LISTINGS, NEWS, ARTICLES AND LINKS, ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW: (A) HAW PAR HEALTHCARE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUSES OR OTHER MALICIOUS CODE, AND WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE; (B) ALL IMPLIED WARRANTIES ON THE PART OF HAW PAR HEALTHCARE ARE EXPRESSLY DISCLAIMED; (C) HAW PAR HEALTHCARE DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. (D) HAW PAR HEALTHCARE DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS WEBSITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, COMPLETENESS, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE.

HPH makes no representation that materials in the Website are appropriate or available for use in locations other than Singapore, and access to them from territories where their content is illegal is prohibited. Those who choose to access this Website from locations outside Singapore do so on their own initiative and are responsible for compliance with applicable local laws.

Limitation of Liability

TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, IN NO EVENT SHALL HAW PAR HEALTHCARE BE LIABLE FOR ANY LOSS OF PROFITS, GOODWILL, ANTICIPATED SAVINGS, DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF HAW PAR HEALTHCARE HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS WEBSITE.

YOU ALSO AGREE THAT HAW PAR HEALTHCARE SHALL ALSO NOT BE LIABLE FOR ANY CLAIM, DAMAGE OR LOSS OF ANY KIND OF ANY NATURE WHATSOEVER CAUSED AS A RESULT (DIRECT OR INDIRECT) OF OR OTHERWISE IN CONNECTION WITH THE USE OF THE WEBSITE, INCLUDING BUT NOT LIMITED TO ANY CLAIM, DAMAGE OR LOSS SUFFERED AS A RESULT OF OR IN CONNECTION WITH ANY RELIANCE ON ANY CONTENT CONTAINED IN OR AVAILABLE FROM THE WEBSITE.

Indemnification

You agree to indemnify, defend, and hold harmless HPH, its officers, directors, employees, agents, licensors and suppliers (collectively the "Provider") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions, any breach of your representations or warranties, or any activity related to your conduct (including negligent or wrongful conduct), or any content or materials provided by you.

Applicable Laws

These Terms and your use of this Website shall be governed in all respects by the laws of Singapore. The U.N. Convention on contracts for the International Sale of Goods shall not apply. You irrevocably submit to the exclusive jurisdiction of the Singapore courts.

PRIVACY STATEMENT

This privacy statement applies to the Tiger Balm Singapore website (the “Website”) maintained by Haw Par Healthcare Limited (“HPH”). By accessing and using this Website, you shall be deemed to have accepted and agreed to the terms hereafter set forth (the “Privacy Terms”). If you do not agree to these Privacy Terms, please do not use this Website.

These Privacy Terms may be changed from time to time. Changes will be posted on this page and your use of this Website after such changes have been posted will constitute your agreement to the modified Privacy Terms and all of the changes.

  1. The information collected by HPH about you may include one or more of the following:

    • a. any information you enter on the Website or give us in any other way (including by e-mail);
    • b. certain types of information whenever you interact with this Website. For example, "cookies" are used on this Website and HPH obtains certain types of information when your Web browser accesses the same. Cookies may be stored on your computer's hard drive through your Web browser to enable our systems to recognize your browser, identity and other information;
    • c. your IP address, geographic location, user preferences and activities whilst at our Website.
  2. You agree to our collection of such information and you also agree that HPH may disclose to its third party service providers information collected about you.
  3. HPH may release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms of Use and other agreements, or to protect the rights, property, or safety of HPH, its users, or others.
  4. You agree to protect against unauthorized access to your password and to your computer, and to sign off when you are no longer accessing the Website.
  5. The Website may include third-party advertising and links to other websites, which may cookies or employ certain technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites. This Privacy Statement accordingly does not apply to these advertisers and websites, and please contact them directly for more information about their privacy practices.
  6. The Website may contain links to external sites whose data protection and privacy practices may differ from those set forth here. We are not responsible for the content and privacy practices of these other websites and encourage you to consult the privacy notices of those sites.
  7. These Privacy Terms and your use of this Website shall be governed in all respects by the laws of Singapore. You irrevocably submit to the exclusive jurisdiction of the Singapore courts.